Bolt Makes Ride-Hailing Available Through ChatGPT in Malaysia

Bolt is now available through ChatGPT through a global integration, bringing Bolt's service to ChatGPT's 900 million weekly users for the first time.

Customers can interact with Bolt directly inside ChatGPT, where they can see an upfront price estimate for their journey, weigh up route options, and check when their driver will arrive. The conversation also surfaces the best place to be picked up, cutting waiting time.

When ready to travel, the details transfer to the Bolt app, where the booking is completed.

The integration comes as AI becomes the dominant channel through which travellers discover and plan their journeys. According to Accenture's Consumer Pulse Research 2025, which surveyed 18,000 consumers across 14 countries, 80% of travellers globally now use AI tools for travel purposes, with more than half willing to let AI fully manage their travel arrangements.

"People don't plan their evening in five different apps anymore. A lot of that planning happens in one conversation with AI now," said Afzan Lutfi, General Manager, Malaysia. "For years, booking a ride meant opening a dedicated ride-hailing app. As more everyday interactions take place through AI, we think requesting a ride should be just as straightforward: ask, see the price, and go."

Payment will continue to run through the Bolt app at launch. Bolt intends to add the ability to pay for rides directly inside ChatGPT in the future.

Bolt is available in the ChatGPT app store via the link here.